When you purchase something from our website, we need to collect certain data about you for the purposes of fulfilling your purchase. On purchase, we will collect and store your name, email address, and delivery address. When you create an “account” with us, which is necessary to complete your transaction, we also store the password with which you can access the account. We will never access your password, nor will we ever ask you to tell us your password.
When you purchase a digital information product, we also collect, store and process data that enable us to deliver the service for which you have paid – data about your course progress (including exam results), any revision notes you make on our software, a log of you opening product-related emails that we send you.
When you apply for coaching services, we collect your name, physical address, email address, images of your physique, and an assortment of personal fitness data to better tailor your training and nutrition program to your specific needs and goals.
Payment is made through the third-party payment gateways, via PayPal or Stripe. We store data about which payment gateway you use to purchase a course and keep records of any outstanding monies owed to us. We do not have access to or store any data about your bank details, debit or credit card numbers, or any other financial data.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may also place cookies in your browser. Some of these cookies are necessary for us to provide you with excellent service, and others may be:
- Analytical, to facilitate data-driven service improvements and enable us to ensure we’re living up to our own high standards.
- Marketing-related (such as Facebook pixels), to allow us to inform you and people like you about products and services which they may find valuable.
We endeavor to provide a high level of customer service. As such, customer service calls may be recorded for training purposes, but we will always ask your permission to do so beforehand.
Continual improvements to our information products are something we always strive for, and your data plays a key role in that. When you complete an information product, we continue to store your name, email address and other general account details to fulfill our promise that you have access to the course ‘for life’. All other personal data related to your progress through the information product is stored for a period of 3 years to aid us in improving our services, after which it is deleted.
When you purchase an information product, you give us permission to contact you regarding that specific product only. Once you have completed the digital product, we will send you emails to facilitate your continued use of the service for which you have paid, detailing things like website improvements/outages, content updates and other upgrades or changes that may affect to access the product for which you have paid. We may also process your email address and purchase history on the basis of “legitimate interest” to send you information about other 3D Muscle Journey courses that may interest you. You will be able to unsubscribe from these emails at any time by using the link at the bottom of each email. When you opt-in to our marketing emails or other correspondence, we store and process only the data required to deliver marketing material to you.
Should you opt-in to receive newsletters from us, we will also store the name and email address you provided. This does not in any way give us permission or enable us to access any other data.
For other products you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If, after you opt-in to marketing emails, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by using the unsubscribe button at the bottom of marketing emails or by contacting us at firstname.lastname@example.org or mailing us at:
- PO Box 40099
- Austin, TX, United States, 78704
You can also request that we completely erase all data associated with you from our records, and we will comply without question. Due to the nature of our information products, a request for us to delete or stop using your data will also mean that you lose access to any products that you have purchased.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service in a way that requires us to involve the relevant law enforcement agency.
Due to the nature of our organisation, all of our staff are legally 3rd party processors. You can find their identities and contact details by emailing email@example.com we will provide you with a full list of our staff and their contact details. Where necessary, we will disclose your data to these select 3rd parties for the sole purposes of order fulfilment, customer service, and marketing. We will not sell, distribute, or otherwise make available your personal data to any other parties.
You have the right to know what data we store, and how we use it – if you would like to see a full list of all your data that we store, or if you need further clarification, please email firstname.lastname@example.org (who is the primary controller of your customer data).